Contact Online Casinos Australia

Whether you have a question about one of our reviews, want to flag something that looks out of date, or simply want to share your experience with an Australian online casino, we are here to listen. This page covers how to reach us, what to write about, and what happens once your message lands with our team.

How to Reach the Team

Email is the most direct way to contact us. Every message is read by a real person — we do not filter enquiries through automated systems — and we aim to send a considered reply within two working days. Please write to us at [email protected]

A little context in your opening line helps us respond faster. If you let us know upfront whether you are asking about a specific casino, a bonus term, a payment method or something else entirely, we can get your message to the right person straight away.

What You Can Ask Us About

There is no wrong reason to get in touch. The most common enquiries we receive fall into a handful of categories:

Casino reviews and ratings — If you disagree with an editorial rating, want to understand the criteria behind it, or believe a casino's details have changed, let us know. Our reviews are based on research and verification, and we update them when the facts shift.
Bonus and wagering questions — Terms around welcome offers, free spins, wagering requirements and cashout limits can be complex. If something in our coverage is unclear, ask and we will clarify.
Pokies and game coverage — Questions about specific titles, software providers, RTP figures or game availability for Australian players are welcome.
Payment methods and withdrawals — If you have a question about AUD deposits, PayID support, processing times or KYC requirements as they relate to what we have published, we are happy to help.
Corrections and factual updates — Spotted something that looks wrong or out of date? We take accuracy seriously. A short note with the page and the detail in question is all we need.
Content suggestions — If there is a topic you would like us to cover — a payment method, a casino type, a responsible-gambling question — we genuinely consider reader input when planning new content.
Partnership and commercial enquiries — If you represent a casino operator or an affiliated organisation and want to explore a working relationship, please introduce yourself and outline your proposal clearly. Commercial arrangements do not influence our editorial ratings or rankings.
Responsible gambling concerns — If you or someone you know is experiencing difficulties related to online gambling, please mention this in your message. We will point you toward appropriate support services in Australia. Players can also contact the National Gambling Helpline on 1800 858 858, available 24 hours a day.

What to Expect After You Write to Us

We do not use auto-replies as a substitute for a genuine response. When your message arrives, a member of our editorial team reads it and routes it to whoever can best address it. You will receive a reply from an actual person who has engaged with what you wrote.

Our standard turnaround is two working days. During particularly busy periods this may extend slightly, but we always follow up. If your enquiry is time-sensitive — for example, if you believe incorrect information is actively misleading readers — please say so and we will prioritise accordingly.

About Our Editorial Independence

Online Casinos Australia operates as an independent comparison site. The casinos featured in our rankings are offshore operators reviewed and assessed according to our published methodology. Our editorial team researches and verifies each listing; commercial relationships with operators do not determine where a casino appears in our rankings.

If you believe a review misrepresents a casino, or that material conditions attached to an offer are missing from our coverage, that is exactly the kind of feedback we want to receive. Accuracy is the standard we hold ourselves to, and readers play a genuine part in maintaining it.

For a broader look at the casinos we cover, including how we assess welcome bonuses, pokies ranges and licensing, visit our guide to the best non-GamStop casinos for more context on how we approach our reviews.

A Note on Player Eligibility

All content on this site is intended for adults aged 18 and over who are legally permitted to access online casino services. The casinos we review are offshore operators; Australian federal law does not prohibit players from using such services, but individual circumstances vary. If you have a question about eligibility or legal standing, we can point you toward relevant information, though we are not in a position to provide legal advice.

We Value Every Message

Running a reliable comparison site depends on the people who use it. If something we have published has helped you find a better casino, or if it fell short of what you needed, we want to hear about it either way. Your message shapes what we work on next.

Thank you for stopping by. We look forward to hearing from you.